Home    |    Contact Us   |    FAQs  
  Rollover me Rollover me Rollover me Rollover me  
Frequently Asked Questions

As a homeowner, why can't I buy Generations® products directly from Norandex/Reynolds?
Unlike siding manufacturers that furnish the retail market with do-it-yourself products made for the homeowner/handyman, Norandex/Reynolds manufactures and distributes Generations Energy Efficient Siding and Windows with the professional in mind. As a world-class manufacturer and national wholesale distributor, our customers are builders, installers and contractors who require reliable, trade-quality building materials, professional warranties and job-site services specifically tailored to their needs.

For that reason, in those markets where Norandex/Reynolds is licensed to sell, we do so on a wholesale basis catering to the needs of professionals with pricing structures, delivery arrangements, partnership programs and manufacturing allowances that are not compatible with the retail market. Homeowners who would like the opportunity to purchase Generations products at any of our nationwide branches may do so by purchasing through a qualified contractor, builder, remodeler or professional installer.

Can vinyl siding be painted?
While vinyl siding was designed to do away with painting and costly maintenance, there are those rare occasions where painting is the only viable option, for example when matching a new and old panel. The key to getting good results when painting vinyl is in the prep work. Roughing all surfaces and making sure they are clean and free of dirt, dust or moisture will insure that the paint will coat evenly, provide good adhesion and will bond with the panel surface.

Norandex/Reynolds recommends that you use a high-quality exterior paint and apply with professional-grade painting tools under ideal weather conditions for best results. We also suggest that you check with your local paint store, hardware store or homecenter for professional advice on which type of paint – oil, latex or acrylic is best suited for coating a prepared vinyl surface in your particular climate.

Is vinyl siding waterproof?
Vinyl siding is not waterproof, despite common misconceptions. Thanks to its overlapping profile, a standard interlocking wall of horizontal vinyl panels will effectively shed most rain and water away, providing superior water resistance. However, no vinyl siding is completely impervious to outside moisture from dampness rain or snow. For that reason, Generations siding panels are manufactured with "weep holes" located at the bottom of each panel projection edge. These small but important outlets help channel away water that might find its way inside the siding wall through the panel seams and around moldings, windows, door and fixtures.

Weep holes also allow the infiltration of air, which helps to dry out the inner surface of the siding while promoting evaporation of any remaining moisture. The application of house wrap provides for a secondary defense against outside moisture that might penetrate the siding and come in contact with the original sheathing.

What are the advantages of vinyl siding over other types of siding products?
Among all the siding products available, none compares with vinyl siding for its lightweight yet durable, maintenance-free features. Thanks to its solid composition, vinyl won't rot, chip, flake or blister the way wood siding can and often does. And thanks to new manufacturing innovations and technological advancements, vinyl grains, colors and capstocks are truer, richer and more authentic than ever before. When it comes to installation, vinyl is still the overwhelming choice of today's builders and remodelers thanks to its ease of handling, availability, durability and lasting good looks. To homeowners, vinyl is the sensible, good-looking alternative to the expense, labor and aggravation associated with whole house painting and yearly exterior maintenance.

Vinyl adds to the resale value of most any home, and no exterior cladding offers such a wide array of grains, finishes, embossing patterns or color combinations. What's more, Norandex/Reynolds now offers vinyl siding with exclusive ColorHold® technology that virtually eliminates fade and standard PVC oxidation concerns. More than ever, vinyl is the sensible choice that will add value, increase curb appeal and make life easier for you the homeowner.

Is the Generations warranty better than most, or are all warranties pretty much the same?
Not all vinyl siding warranties provide equal protection because not all vinyl siding is created equal. You can be sure every Generations vinyl siding panel provides certified quality not only because it adheres to the rigid standards of the Vinyl Siding Institute, it is the only siding manufactured by systems that are ISO-9001-2000 Certified by Underwriters Laboratories -- and backed by the Good Housekeeping Seal as well.

With that much built-in quality, Norandex/Reynolds can offer a strong Non-Prorated, Transferable Limited Lifetime Warranty on all of our vinyl siding, including Generations Thermal Core Siding.

Norandex/Reynolds also leads the industry by offering extended fade protection as a result of our exclusive ColorHold® capping technology. For complete and specific warranty information, be sure to read our standard and ColorHold® vinyl siding warranties.

Does 'thicker' siding mean 'better' siding?
The thickness of a vinyl siding panel is important because it can add to the panel's overall rigidity, but thickness in and of itself does not assure quality, durability, performance or value.

Even more important than thickness are such features as nailing hem design, panel architecture and projection, locking mechanism, embossing grain, capstock formulations, chemical consistency, and UV inhibitors. All of these important features can help provide increased benefits, like wind and fade resistance, panel rigidity and tensile strength---and so ALL of them, in addition to thickness, are important to consider and ask about when choosing a quality panel.

Why does some siding have a gray back?
Most of today's vinyl siding is manufactured using a "co-extrusion" manufacturing process. Two layers (the backing or "substrate" and the front surface or "capstock") are co-extruded to form a single panel. As mentioned previously, the capstock – or the surface layer where all the important weather-resistant chemicals are located – is considered the business end of a siding panel. That is where the manufacturer concentrates the all-important micro-ingredients that ultimately determine the panel's quality, color retention and durability.

For this reason some manufacturers will cut costs by fusing their capstock layer with a cheaper, gray-colored backing or substrate material. Conversely, high-end manufacturers such as Norandex/Reynolds prefer to use a matched substrate that not only provides a better quality backing, but also gives our panels an "all-the-way-through" color consistency from capstock through substrate.

Norandex/Reynolds is one manufacturer that never takes short cuts or skimps on quality.

Can siding panels made for horizontal installation be applied vertically?
No. Those Norandex/Reynolds siding panels specifically manufactured for horizontal installation cannot be hung in any other manner other than horizontally. Installing panels in a way for which they were not designed will negate their effectiveness and performance, and doing so will serve to void any and all warranty protection offered with the purchase.

Can vinyl siding withstand hot and cold weather extremes?
Absolutely! Excellent 'weatherability' is just one of the many reasons vinyl siding is the choice of professional builders, architects and homeowners alike. Technically advanced vinyl siding, such as Generations Thermal Core Siding, is formulated of quality ingredients and manufactured within close tolerances within state-of-the-art, quality-controlled facilities. As a result, the siding will withstand virtually any and all kinds of harsh weather or seasonal extremes.

Unlike other weather-sensitive claddings that can and do slowly deteriorate and wear from year after year of seasonal changes and temperature fluctuations, vinyl siding reacts and adjusts to thermal extremes by expanding and contracting as the temperature rises or falls. Whether your home is subject to a moderate climate, an unusually wet environment, frigid winds or hot, humid conditions, properly hung Generations vinyl siding will continue to maintain its good looks and handsome design no matter what the weather.

My siding was not firmly attached to the wall, why?
Vinyl siding is never "attached to the wall," rather it is "hung on the wall." The difference is what separates a professional installation from a problematic one. One of the inherent properties of Poly Vinyl Chloride (or PVC as it is more commonly referred to) is its thermal expansion properties. PVC expands as temperatures rise and contracts as temperatures fall. If you measure the expansion from one extreme to the other, you'll find that a typical siding panel expands/contracts at a rate of approximately ¼ inch for every 12-foot vinyl panel.

For that reason, expert installers will always hang siding in such a manner that allows for just the right amount of "looseness" or "play" to accommodate movement of the siding during thermal expansion. It is crucial that vinyl siding be cut, lapped and attached with fasteners at just the right depth and with the proper spacing and layout to insure the installation will look its best regardless of the outside temperature. This is precisely why Norandex/Reynolds recommends that all vinyl siding installations be professionally hung by experienced, quality-conscious installation contractors. Your home deserves no less than a quality product and a professional installation.

Windows FAQs:

What causes condensation on windows?
Condensation, or "sweating," is a natural occurrence on all windows and is caused by excess humidity, or invisible water vapor, present in the air. When this water vapor comes in contact with a surface which is at a cooler temperature, the vapor turns to visible droplets of moisture.

Our insulating glass units provide superior energy efficiency to reduce the potential for condensation. However, there is no such thing as a condensation-free window in high humidity conditions. Controlling the amount of moisture in your home is the most effective action you can take to avoid condensation.

Here are a few tips on reducing the moist air in your home:
  • Use fans in bathrooms, kitchens and laundry rooms to circulate the air.
  • Air out your home frequently by opening doors and windows.
  • Reduce the number of indoor house plants, as plants increase humidity levels.
  • Use a dehumidifier to remove excess humidity from the air.
How do vinyl windows compare with windows made from other materials, such as wood and aluminum?
The performance and longevity of vinyl windows compare very favorably to those of other building materials, and vinyl often costs less to produce. Vinyl windows and doors are rapidly capturing a major market share as more builders and homeowners learn about vinyl's outstanding qualities.

Long-lasting beauty, low maintenance and excellent thermal efficiency ratings give vinyl windows a winning edge over other types of replacement windows. The vinyl compound in our Generations Windows is produced with extra levels of UV inhibitors to help withstand harsh weather conditions, and it is recyclable and environmentally friendly. Vinyl windows won't pit or peel over time, and with only simple care and cleaning, windows can keep their beautiful appearance for years to come.

How does insulating glass improve the quality of Generations windows and doors?
Insulating glass improves the quality of Generations windows and doors by:
  • Improving the performance of the U and R values
  • Reducing condensation
  • Helping to keep the heat in and cold out during winter
  • Helping to keep the heat out and the cold in during summer
I plan to have windows installed in my new or existing home. How can I be sure the contractor, remodeler or window installer is qualified to install windows?
We suggest you ask your contractor, remodeler or window installer for local references, call your local Builder's Association, and check with the Better Business Bureau in your area. Also, you may want to ask who their building supply distributor is and contact the distributor for more information.

What is Low E/Argon or Krypton-filled glass, and how does it work?”
Low E (Emissivity) Glass is glass with a transparent metallic oxide coating applied onto or into it. The coating allows short-wave energy to pass through, but reflects long-wave infrared energy, improving the U-Value.

Argon Gas is an odorless, colorless, tasteless, non-toxic gas that is six times denser than air. It is used to replace air between the glass panes to reduce temperature transfer.

Krypton Gas is an odorless, colorless, tasteless, non-toxic gas that is almost 12 times denser than air. It is the best choice as a replacement for air between the glass panes. The result is a per-inch R-value almost twice that of Argon gas.

What are R-values and U-values?
R-value is the resistance a material has to heat flow. The higher the R-value, the greater the resistance.

U-value is the amount of heat transferred through a material. The lower the U-value, the slower the rate of heat flow and the better the insulating quality.

©2010 Generations, all rights reserved. A Norandex brand.